Privacy policy

Privacy Policy – Atelier Panov

1. Introduction

At Atelier Panov, the privacy of our users is a priority. This policy explains what information we collect, how we use it, and with whom we share it when you use our official website.

2. Information Collected

We may collect the following categories of information:

  • Personal information: first and last name, email address, shipping and billing address, and phone number.
  • Payment information: processed and stored exclusively by secure payment service providers.
  • Technical information: IP address, browser and device information, and browsing behaviour.
  • Cookies: we use them to improve the user experience, analyze site performance, and deliver personalized content. You can manage them in your browser settings.

3. Purposes of Use

We use your information to:

  • process and ship your orders,
  • manage your user account,
  • improve the functionality and security of the site,
  • send you marketing communications (only with your prior consent),
  • comply with our applicable legal obligations.

4. Legal Basis

We process your information on the following grounds:

  • Performance of a contract: when you make a purchase.
  • Consent: for sending advertising communications or using analytics cookies.
  • Legal obligation: to meet tax or judicial requirements.

5. Sharing of Information

We may share your information with trusted third parties necessary to our operations:

  • logistics and shipping providers,
  • secure payment platforms,
  • web hosting and technical support providers,
  • legal authorities, where required by regulation.

We never sell your personal information to third parties.

6. Security and Retention

We implement advanced technical measures to protect your information against any unauthorized access. We retain billing information for the period required by law and marketing information until you decide to withdraw your consent.

7. Your Rights

You have the right to access your information, to have it corrected, to request its deletion, to restrict or object to its processing, as well as the right to the portability of your information. To exercise any of these rights, contact us at: info@atelierpanov.com

You also have the right to file a complaint with the supervisory authority, namely the Commission d'accès à l'information du Québec (CAI).

8. SMS Marketing and Notifications

We offer an SMS marketing program under the following conditions:

  • Consent: by signing up through our forms or at checkout, you consent to receiving automated messages (promotions, cart reminders). This consent is independent of email marketing and is not a condition of purchase.
  • Cart abandonment: we use cookies to send you a reminder if you do not complete your order.
  • Unsubscribe: you may unsubscribe at any time by clicking the link at the end of each message.
  • Protection: your phone information is processed in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

9. Contact

Atelier Panov – Privacy Policy
Email: info@atelierpanov.com
Website: atelierpanov.com