Shipping policy
Shipping Policy – Atelier Panov
Delivery Area
We ship within Quebec and across Canada. For now, we do not deliver outside these territories.
Shipping Costs
Free shipping on all orders. No hidden fees when you finalize your purchase.
Delivery Times
The estimated delivery time is 6 to 10 business days from the order confirmation date. We process and ship orders Monday to Friday (business days).
Order Tracking
After your order ships, you will receive a confirmation email along with a tracking link, allowing you to follow the delivery status in real time.
Order Issues
If your order is delayed or if a problem arises with the tracking number, you can contact us at: Email: info@atelierpanov.com
Our customer service team will be happy to help you locate your package.
Important Information
Please note that during periods of high demand (the holiday season, Black Friday, sales, or special promotions), delivery times may be longer due to the high volume of packages handled by external shipping companies. Thank you for your understanding during these periods.
Additional Information
We also invite you to consult:
- our Terms of Use,
- our Return and Refund Policy,
- our Privacy Policy.